Telecommunications Operator 2 Municipality: City of Surrey This posting closed on June 11, 2010 at 4:30 PM Job Description: The City of Surrey's RCMP Surrey Detachment currently has regular full-time opportunities for 9-1-1 Dispatchers/Telecommunications Operators. The Telecommunications Operator 2 is responsible for a wide variety of telecommunications duties within the RCMP Operations Communication Centre. You will work in many functional areas as required including dispatch, call-taking, info radio and info message centre. The position requires responding to calls such as complaints, emergency and non emergency 911 calls and general public inquiries while accurately evaluating and prioritizing incoming calls. You will dispatch calls for police response to appropriate personnel including additional units to assist on calls as required. You will assess the situation, identify other agencies that may be required for the event and contact the agencies directly. You will monitor the status and location of police units and liaison closely with police members in the Telecommunications Centre. In doing so, considerable independent use of judgement, action and tact will need to be exercised in order to make decisions promptly and accurately. Other responsibilities will include performing CPIC maintenance including data entry, modifications, information removal and retrieval including drafting messages relating to warrants or CPIC hits. The position requires working rotating shifts, including weekends and holidays. Successful candidates will have completed Grade 12, supplemented by 12 months related training and experience in the use of police telecommunications, dispatch, complaint taking equipment, and information systems. Other requirements include a minimum typing speed of 45 words per minute and the ability to react quickly and tactfully with the public and to handle several matters at one time. We require individuals who can adapt quickly to changing priorities and can communicate with the public in a tactful and professional manner. This position requires the completion of the RCMP Top Secret Security Clearance. Salary: $1,998.08 bi-weekly plus vacation and benefit entitlements including Municipal Pension. Please apply online at www.surreycareers.ca The City of Surrey wishes to thank all applicants for their interest and advises that only those to be interviewed will be contacted. Address: 14245 - 56th Avenue Surrey, British Columbia V3X 3A2, Canada E-mail: Fax: Opening Date: May 10, 2010 08:30 AM Closing Date: June 11, 2010 04:30 PM Back