Support Specialist 2 Municipality: City of Surrey This posting closed on June 30, 2012 at 4:30 PM Department: Finance & Technology Job Description: The Support Specialist 2 works under direct supervision with some latitude for exercising independent judgment while supporting the work of others in a highly structured environment by completing delegated tasks. This position provides IT Service Desk telephone and email support of users; desktop hardware, software and related equipment installations, upgrades, moves, changes and troubleshooting. You will and act as a point of reference to junior other staff by answering questions, demonstrating and documenting work methods and procedures. Within this position, growth occurs through increased responsibility and accountability (supervisory, administration and decision making). Please apply on-line at www.surreycareers.ca . Educational Requirements: The successful candidate will have a diploma in a directly related field from a recognized institution, or equivalent industry certification, plus 1 years directly related experience; or a Bachelor’s degree in a directly related field; or Technical courses in a the field plus 3 years directly related experience. This position requires the completion of a satisfactory criminal record check. Skill Requirements: The successful candidate will be able to think logically and analytically in a problem solving environment and have the ability to perform under pressure while meeting deadlines established according to corporate priorities. Call Centre experience is desirable, and experience providing superior customer service through clear communication and listening skills is an asset. Academic and practical knowledge of computers, computer programming, applications, networking and support in an IT environment is required. Salary: Hourly Web Address: www.surreycareers.ca Address: 14245 - 56th Avenue Surrey, British Columbia V3X 3A2, Canada E-mail: humanresources@surrey.ca Fax: 604-591-4517 Opening Date: June 1, 2012 08:30 AM Closing Date: June 30, 2012 04:30 PM Back