Network Analyst 3 (Senior Telecom Analyst) *We offer a dynamic work environment and excellent opportunities to advance. Municipality: City of Surrey This posting closed on May 22, 2013 at 4:30 PM Job Description: As a Senior Telecom Analyst you will act as a telephone, VoIP, and mobile services specialist, leader, and adviser that focuses on designing, programming, configuring, maintaining, and supporting telephone (including VoIP, voicemail, ACD, IVR, Unified Communications) and mobility services, managing telephone and mobile assets, detailed analysis and reporting, budgeting, managing vendor partnerships for goods and services, and participating in projects in a resource or leadership role. Duties: As the City is moving to a new City Hall in 2013, this position will also focus on replacing the current telecom system and introducing a Unified Communications and Collaboration solution. This includes supporting the technology, guiding colleagues and support staff in supporting the technology, guiding users through leveraging the technology, creating and maintaining documentation and diagrams, engaging and managing 3rd party service providers and contracts, as well as defining and managing the technology life cycle and feature set. Educational Requirements: Qualified applicants will have completed ONE of the following: ??? Diploma in a directly related field from a recognized institution plus 6 years of directly related experience ??? Bachelor???s Degree in a directly related field from a recognized institution plus 4 years of directly related experience ??? Technical Courses in the field supplemented with 8 years of directly related Skill Requirements: Candidates must have a broad understanding of IT, a demonstrated knowledge of networks from a telephony point of view, enterprise-grade Telecom, IVR, ACD, and Contact Centre solutions from PBX to end points, as well as exceptional customer service skills. Experience with Unified Communications would be a definite plus. experience Your experience includes at least two years at the Network Analyst 2 level or acceptable equivalent. Salary: hourly Additional Information: If you are a team player who thrives in a challenging environment please visit us on-line to apply: www.surreycareers.ca Web Address: www.surreycareers.ca Address: 14245 - 56th Avenue Surrey, British Columbia V3X 3A2, Canada E-mail: Fax: Opening Date: April 22, 2013 08:30 AM Closing Date: May 22, 2013 04:30 PM Back