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Victim Services Coordinator
Municipality: District of Mission This posting closed on

February 19, 2019
at 12:00 AM
Job ID: 2019-03 (Please quote job ID on resume when applying)
Department: Mission RCMP Detachment
Job Description: This position performs a variety of social work related tasks involving the planning, scheduling, coordination, implementation and day-to-day administration of a program providing immediate and follow-up assistance to witnesses and victims of crime and trauma. The position entails responsibility for recruiting volunteers, and for training, motivating and supervising staff and volunteers. Duties performed are in adherence to the mandate as per the contract with the Ministry of Public Safety and Solicitor General.
Duties: Organize, implement and administer a Victim Services Program providing immediate and follow-up services to witnesses and victims of crime and trauma; ensures service delivery conforms to program guidelines and objections.

Provide immediate, follow-up and court support services to victims of crime, trauma and family problems; provide support and assistance to youth and families in crisis and assists families in assessing their situation and needs; make referrals to longer term support services as appropriate.

Participate with superiors in identifying program goals and objectives; recommend and draft amendments to policies and procedures as appropriate.

Evaluate program effectiveness and recommend the development of new services.

Assist with recruitment of Victim Services staff and perform a variety of tasks related to planning, supervision, scheduling, co-ordination, and the assignment and follow up of work for Victim Services employees at the RCMP detachment.

Recruit, schedule, train, orientate, coordinate and direct activities of program volunteers engaged in providing support services to crime and trauma victims and witnesses; ensure that criminal record checks are completed for all new volunteers.

Develop, organize and conduct training sessions and workshops for volunteer workers; arrange for guest trainers; develop, update and evaluate training manuals and exams; identify the need for skills upgrading and develop or arrange for appropriate training.

Liaise with police members and a variety of government and community agencies to coordinate work efforts, promote program awareness and share information; organize and coordinate community education initiatives and make presentations to groups on subjects related to the work; represent the program on various committees and boards.

Respond to inquiries from a variety of sources including the public, legal firms, agencies, provincial and federal courts, other police departments and U.S. authorities in compliance with federal and provincial statutes.

Prepare and maintain a variety of records, reports and correspondence related to the work; ensure monthly statistical and financial reports are forwarded to the Attorney General’s office and to the District of Mission, as requested; prepare and monitor operating budget, including adjusting their own shifts to ensure compliance with the budget.

Remain current and knowledgeable on legislation, EDIV Policy and available programs and information necessary to Victim Services, and regularly update policies and procedures related to Victim Services accordingly.

Provide verbal and/or written performance feedback and performance assessments of employees and monitor and evaluate the performance of volunteers.

Process incoming and outgoing correspondence.

Prepare and maintain a variety of word processing documents, reports, spreadsheets, forms tables and manuals.

Review and approve employee time sheets.

Attend evening training sessions, Victim Services meetings and/or relevant community events as required.
Provide educational literature and information on Victim Services to the public; provide assistance, handle customer service inquiries and community concerns and explain procedures and policies as required.

Seek and apply for appropriate grant opportunities that would support existing or new programs.
Coordinate related special events including annual volunteer appreciation event.

As required prepare and monitor the budget for the program, balance petty cash and process and monitor all expenses for Victim Services.
Educational Requirements: Post-secondary education in a closely related discipline in the field of social science, such as Psychology, Sociology or Criminology, plus a recognized supervisory training course.

Minimum of 3 years directly-related experience in intervention and victim support in a police environment, along with current experience with Victim Services Information System database (VSIS); or an equivalent combination of education, training and experience.
Skill Requirements: Considerable knowledge of program objectives, policies, procedures and services provided to victims and witnesses of crime and trauma.

Considerable knowledge of crisis intervention practices and techniques related to the work performed.
Knowledge of services available through community agencies and organizations; Working knowledge of the criminal justice system, including policing, the court system and Corrections as they relate to the work performed.

Knowledge of volunteer management principles including the ability to recruit, interview, select, train, motivate, provide instruction, guidance and assistance to staff and volunteers.

Demonstrable leadership and coaching abilities, together with the ability to provide clear direction to supervised employees and to effectively supervise and co-ordinate the work of a group of employees.

Ability to monitor the work of others, identify deficiencies, and recommend remedial or corrective action to volunteers and staff.

Ability to multi-task, work under pressure, and handle confidential and sensitive information.

Ability to be organized and maintain case files in an electronic environment.

Ability to interpret and apply relevant portions of the collective agreement.

Ability to prioritize and balance a variety of assigned tasks and complex procedures to meet required schedules; adjust priorities and workload as required.

Ability to communicate effectively orally and in writing, recommend program policy, develop training materials, make presentations, and prepare a variety of records, reports, and correspondence related to the work.

Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts including community groups.

Ability to provide direct crisis intervention and follow-up services to victims of crime, trauma and family problems.

Ability to work flexible hours due to the nature of the job and be available for on-call shifts, and to use judgment in regards to the necessity of crisis call-outs.

Ability to work well both as part of a team and independently.

Ability to use a variety of RCMP/police computer applications, and demonstrable ability to learn and apply new computer applications.

Ability to be courteous and tactful and respond to a variety of difficult circumstances in an administratively sensitive manner.

Ability to obtain and maintain a RCMP Enhanced Reliability Clearance.

Salary: $35.49 plus a comprehensive benefit package including the Municipal Pension Plan (MPP).
Additional Information: The hours of work will be Monday to Friday, 7:00 a.m. to 3:30 p.m., on a 9-day fortnight schedule (extended hours for 9 days and 1 day off every two weeks). Some evening and weekend work may be required as well as adjusting shifts to ensure 24-hour coverage for crisis calls as needed.



Web Address: www.mission.ca
Opening Date: January 31, 2019 12:00 AM
Closing Date: February 19, 2019 12:00 AM
*We thank all interested candidates; however, only those selected for an interview with be contacted.

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