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User Support Technician I
Municipality: District of Mission This posting closed on

July 22, 2019
at 4:30 PM
Job ID: 2019-20 (Please quote job ID on resume when applying)
Department: Corporate Administration - Information Services
Job Description: The District of Mission’s Information Services Division is seeking an analytical problem solver with excellent communication and troubleshooting skills to join our multi-disciplinary team as a full-time User Support Technician I.
Duties: You will perform a variety of technical and operational tasks in the provision of computer support and problem resolution services. You will be responsible for investigating and resolving software and hardware incidents; referring major and unresolved problems to appropriate senior technical staff; performing a variety of system administration tasks; assisting in the evaluation of hardware and software and installing and configuring same; and providing basic staff training.
Educational Requirements: The ideal candidate will have completed a one-year certificate program in computer technology or a related discipline at a technical institute or community college and have a minimum of 1-year related experience in a similar computer system support environment.
Skill Requirements: You must have sound knowledge of Information Technology Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL) framework. The ability to obtain and maintain RCMP Reliability/Security Clearance – Level II (Secret) is mandatory.
Salary: The 2019 hourly rate for this position is $32.22 per hour plus an excellent benefit package upon completion of probation. We also offer a 9-day fortnight schedule (extended hours for nine days and one day off every two weeks).
Additional Information: If this position is for you, please apply online via the Careers page on our website (Job ID 2019-20) by Monday, July 22, 2019.
Web Address:
Opening Date: June 26, 2019 03:00 PM
Closing Date: July 22, 2019 04:30 PM
*We thank all interested candidates however, only those selected for an interview will be contacted.